Canmore Associate Medical Clinic
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    • Home
    • PATIENT PORTAL
    • CHR Connect
    • Services
    • About Us
    • FAQ
    • Contact Us
    • resources
Canmore Associate Medical Clinic
  • Home
  • PATIENT PORTAL
  • CHR Connect
  • Services
  • About Us
  • FAQ
  • Contact Us
  • resources

Frequently Asked Questions

Please call us at (403) 678-5585 if you cannot find an answer to your question.

CHR Connect is a new app and website which makes accessing the patient portal much easier!


CHR Connect allows access to many useful patient features including:

  • View new and existing messages from the clinic
  • Respond to messages, if enabled
  • Receive PDF copies of labs, forms, handouts and other chart information
  • Book, change and cancel appointments 
  • View all past and future appointments
  • View and update demographic information


The app is available for download from the App Store or Google Play, you can also access without the app via the website.


For help with Telus CHR Connect, click here


Don't want to sign up for an account?

You can still book online but you will be required to enter your information each and every time. this information must match what we have on record. 


Book online without an account using the following links: 

  • e-Booking
  • Patient portal


The easiest  way to book online is using the new CHR Connect Patient Portal.


The app is available for download from the App Store or Google Play, you can also access without the app via the website.


For help with Telus CHR Connect, click here


Don't want to sign up for an account?

You can still book appointments online without creating an account. However, please note that you will need to enter your information each time you book.


Use the links below to book online or view messages in the portal:

  • e-Booking
  • Patient portal

 


Please be aware that all appointments booked online are considered requests until they are reviewed and confirmed by our staff. This helps ensure that appointments are scheduled appropriately. You will receive a confirmation email once your appointment has been approved. 


CHR Connect Patient Portal

CHR Connect allows access to many useful patient features including:

  • View new and existing messages from the clinic
  • Respond to messages, if enabled
  • Receive PDF copies of labs, forms, handouts and other chart information
  • Book, change and cancel appointments 
  • View all past and future appointments
  • View and update demographic information


e-Booking

  • Allows booking of appointments only


Yes! 

Accessing the portal is secure and compliant with the health and personal information acts.


There is two-step authentication every time you access the patient portal without  CHR Connect


When a patient logs in to the patient portal, they must verify their identity by entering a one time passcode, which is received through an email or text message. 


 Many simple appointment types are available to book online. However, some appointments- particularly more complex ones require you to call the clinic and speak directly with our office staff.


Our team is happy to assist you in booking these appointments over the phone.


Stay tuned! Online booking may be expanded to include more appointment types in the future.


Some administrative or clinical services are not covered by your provincial health insurance and as such are the  responsibility of the patient. 


We aim to keep our fees as low as possible for our patients. Our current fee schedule can be found HERE


Please discuss any uninsured service or forms with clinic staff before asking your physician to complete.


You will be notified by our office if there is a need to follow up on test results.  Results can't be discussed over the phone, you must book an appointment with your physician.


If you are not contacted by our office and you are still experiencing symptoms or your condition worsens, please call the office to book an appointment.


After practicing family medicine in Canmore for over 40 years, Dr Quinlan will be retiring on Dec 31st, 2023. 


A letter was mailed to all of his current patients to notify them about his upcoming retirement. The clinic is happy to accommodate current patients who are full-time residents of the Bow Valley under an episodic care model until a new physician can be recruited. You can read more about episodic care here. Please call the clinic to book an appointment to see one of the other physicians.


For patients who live outside of the Bow Valley, we ask that for your convenience you seek a family physician closer to your permanent address. Unfortunately, we simply do not have the capacity to provide episodic care for you. 

To find a new family physician please visit: https://albertafindadoctor.ca/


We wish Dr Quinlan a happy & healthy, long-deserved retirement!


Copyright © 2025 Canmore Associate Medical Clinic - All Rights Reserved.

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